Shipping policy

Shipping Policy

Shipping origin

All orders are shipped from mainland China.

Order processing

We usually hand orders to our shipping provider within 2–3 business days after payment is received. Business days exclude weekends and public holidays at our shipping location.

Processing time is separate from transit time.

Shipping destinations and charges

Available destinations and shipping charges are shown at checkout after you enter your delivery address.

If no shipping option is available for your address, please contact shopify@directorfeng.com before placing your order.

Taxes & Import Duties

Depending on your shipping destination, taxes and import duties may be included in your order total or added at checkout. Any amounts we collect will be shown before you complete your payment.

Estimated delivery

Transit times vary by country or region. Please refer to the delivery estimate displayed at checkout.

Where an estimated arrival date is shown, it includes our configured order processing time and transit time. Delivery estimates are not guaranteed arrival dates. Customs clearance, public holidays and carrier disruptions may affect delivery.

If your order has not arrived by the estimated delivery window, please contact us so we can investigate with the shipping provider and help resolve the issue.

Order tracking

After dispatch, we will provide the tracking number supplied by our shipping provider. Tracking updates may take time to appear, and their frequency may vary by destination and local delivery partner.

Delivery details

Please check your delivery address and contact information before completing your order. If you notice an error, contact us promptly. Changes may not be possible once an order has been dispatched.

Contact

For shipping questions, email shopify@directorfeng.com and include your order number, if available.

We usually respond within 2 business days.